Refunds and cancellations

Last updated 22 October 2026

The short version: FLXCUT doesn't give refunds. You can cancel any plan at any time, and it simply won't renew. The one exception is the annual plan: if you cancel it early, you can get part of your payment back, minus a cancellation fee.

Monthly, quarterly and semi-annual plans

Payments for these plans are not refundable. When you cancel, your plan won't renew, and you keep it, with its credits arriving each month, until the end of the period you've already paid for.

Annual plans

You can cancel an annual plan at any time. You can either let it run to the end of the year, or end it early and get a partial refund. If you end it early:

• The annual discount is written off. Every month that has started is charged again at the full monthly price of your plan, as if you'd paid monthly.
• A cancellation fee of 20% of the amount you paid for the year is deducted.
• You get back what's left, and your plan and its remaining monthly credits end straight away. If nothing is left, there's no refund.

Refund = amount paid for the year − (full monthly price × months started) − 20% of the amount paid for the year

A month that has started counts as a full month. The same calculation applies to Starter and Custom annual plans, using each plan's full monthly price.

Credits

• Credit top-ups are not refundable. Top-up credits never expire while your account is open.
• Credits have no cash value and can't be exchanged for money or moved to another account.
• If an edit or a long-video scan fails, the credits set aside for it go straight back to your balance. You're only ever charged credits for work that finished.
• FLXCUT checks every finished video. If the check finds a fault (a picture that goes black or doesn't change for 3 seconds or more, no sound, or the wrong length), you aren't charged for that version.
• Use Report a problem on the editor page within 7 days of a version. If a finished video isn't what you approved, you get one free fix of the scenes you point at for each edit. If you just don't like it, you get one free redo a month. Both come as credits taken off your next change, never as money. A free trial edit can't be reported for credits.

Billing mistakes

If you were charged twice or charged the wrong amount, contact us and we'll refund the extra amount in full. Nothing in this policy limits a right to a refund that the law of your country gives you.

How to cancel or ask for an annual refund

You can cancel at any time from the billing portal linked on your Credits page. To end an annual plan early with a partial refund, email support@flxcut.com from the address on your account. We'll confirm the amount before anything happens.

Payments are handled by Lemon Squeezy, which is the merchant of record for every order. Refunds go back the way you paid: to your card, your PayPal account, or the card behind your Apple Pay or Google Pay. They usually arrive within 5 to 10 business days, depending on your bank.

See also our Terms of Service and Privacy Policy.