Privacy Policy
Last updated 14 November 2026
This policy explains what personal information FLXCUT collects, why, who we share it with and the choices you have. FLXCUT.COM, an online business based in the United States, is responsible for your information (its "controller").
What we collect
- Account details: your name, email address and login details.
- Your content: the videos, B-roll, photos, links and notes you upload or write, and what FLXCUT makes from them: transcripts, sampled still frames, screenshots of the pages you link, edit plans and finished videos. Your footage may show you and other people.
- Billing details: your plan, payments, credit balance and history. Card, PayPal, Apple Pay and Google Pay details are collected by Lemon Squeezy, not by us; we see only things like your name, email, country and the last digits of your card.
- Usage and device information: the pages and features you use, error logs, your IP address, browser and device type. We use this to keep FLXCUT working and secure.
- Messages: what you send us when you contact support.
How we use it
- to run FLXCUT: transcribing, planning and rendering your edits, and showing you what each one costs;
- to manage your account, plan, credits and payments;
- to answer your questions and send important messages about your account or these policies;
- to keep FLXCUT safe, prevent abuse and fix problems;
- to improve FLXCUT using totals and statistics, not by looking at individual projects without a reason (such as fixing an edit you asked us about, or because you've let us use your edits, below).
Using your edits to improve FLXCUT
The app asks whether FLXCUT may use your edits to keep improving. It's off unless you say yes. If you do, our team may look at the edits you make while it's on (your footage, the transcript, the edit plan, the finished video and the changes you ask for) to make the styles and the editing better. You can turn it off at any time in the app's Styles page, and edits you make after that aren't used. Those edits are still deleted on the usual schedule below; saying yes doesn't make us keep them longer. We won't publish your edits or show them to anyone outside FLXCUT, for example as samples on our website, without asking you separately.
When you correct a change, or a preview check catches a mistake, FLXCUT keeps a short lesson with your account and uses it on your later edits. You can see and forget these on the Styles page, and they're deleted when you close your account. If you've said yes above, the wording of a lesson may also reach our team to improve FLXCUT for everyone; it doesn't include your footage.
We don't sell your information, we don't use it for advertising, and we don't use your footage to train AI models. We process it because it's needed to provide the service you signed up for, to meet legal obligations such as tax records, and for our legitimate interest in keeping FLXCUT secure.
Who we share it with
We share only what each provider needs to do its job for us:
| Anthropic (Claude AI, USA) | Plans your edits. It receives your transcript, small still frames, screenshots of linked pages and your notes, not your full videos. Under its commercial terms, Anthropic doesn't train its models on content sent through its API, and it keeps that content only for a limited time. |
| Lemon Squeezy (USA) | Takes payments as merchant of record, handles sales tax and refunds. |
| Contabo (servers in the European Union) | Stores your files and runs the servers that render your videos. |
| Resend (email delivery, USA) | Sends account and billing emails, such as the link that confirms your email. |
| Google (USA) | Only if you sign in with it: it confirms who you are and gives us your name and email address. We don't get your password or anything else from those accounts. |
| Wikimedia Commons (public-domain photos) | Supplies free photos for some edits. It receives only short search words, never your files, transcript or account details. |
| Pixabay (stock footage) | Supplies free stock clips for some edits. It receives only the short searches our AI writes for a scene, such as "person editing video on laptop", never your files, transcript or account details. |
When you link a web page to show in an edit, our servers visit that page to take the screenshot. We may also share information when the law requires it, or to protect people's safety or our rights. FLXCUT is run from the United States, so your information is processed there and wherever these providers operate. When it moves between countries, we rely on safeguards the law recognises, such as standard contractual clauses.
How long we keep it
- Project files (uploads, transcripts, frames, screenshots, renders): deleted 30 days after the last change to a project.
- Account and billing records: kept while your account is open, then for as long as tax and accounting law requires.
- Logs: kept for up to 90 days, unless we need them to investigate a problem.
Your rights
Depending on where you live (for example under the GDPR in the EU and UK, or state privacy laws such as California's), you may have the right to:
- be told how your information is used, and see a copy of it;
- correct information that's wrong;
- object to how we use it, or ask us to delete or block it;
- get your information in a format you can take elsewhere;
- not be treated differently for using any of these rights;
- complain to the data protection authority where you live.
To use any of these rights, email privacy@flxcut.com. We'll reply within 15 days. You can delete a project at any time, and closing your account deletes your projects.
Cookies
FLXCUT uses only the cookies and browser storage it needs to keep you logged in and remember your cookie choice. We don't use advertising, analytics or tracking cookies. The Cookie Policy lists each one.
Security
We protect your information with encryption in transit, access controls and limited staff access. No system is perfectly secure; if a breach affects you, we'll tell you, and the authorities, as the law requires.
Children
FLXCUT is for people aged 18 and over. We don't knowingly collect information from children. If you think a child has given us information, contact us and we'll delete it.
Changes
If we change this policy in a way that matters, we'll tell you by email or in the app before the change takes effect.
Contact
FLXCUT.COM is an online-only business based in the United States. For anything about your privacy, email privacy@flxcut.com.